Support

Support

Our customer support will always be there for you – 24/7, 365 days.

Portal login

Login into our 24 / 7 / 365 customer support portal.

Call us

US and Canada: 1 877 937 4236
UK & EMEA:  +44 203 514 7501
Japan: +81 3 5909 3347
Korea: +82 2 3441 0575

Email us

Send us an email:
USA & EMEA support@cdnetworks.com
SEA:  tech-support_sg@cdnetworks.com

ポータルログイン

年中無休24時間体制の
カスタマーサポート

NOVAポータル   /  クラウドポータル

Call us

米国およびカナダ:1 877 937 423
英国およびEMEA:+44 203 514 7501
日本:+81 3 5909 3347

Email us

サービス納品時にご案内を いたしました専用窓口まで お願いします。

Portal login

Login into our 24 / 7 / 365 customer support portal.

Call us

Korea: +82 2 3441 0575
US and Canada: 1 877 937 4236
UK & EMEA:  +44 203 514 7501
Japan: +81 3 5909 3347

When a customer signs up for the CDNetworks service, they are assigned a Customer Success Manager who is the central point of contact for service and billing needs. Along with customer service representatives, Customer Success Managers provide a layer of assurance that customers are meeting their service goals. This “eye on the ball” helps customers seamlessly offer high performance and a great user experience to their customers and employees. CDNetworks offers technical support 24 hours a day by fully-qualified support engineers. We specialize in high-performance, always-on services and providing our customers the support and reliability they need for mission-critical applications.

Full Service Customer Support Portal

  • Manage your CDNetworks service and support from one Portal
  • View traffic, file, stream, and other reports
  • Request or provision new services
  • Find service notes and updates
  • Customize Dashboards
  • Submit new issues or questions
  • View submitted support tickets
  • Track ticket status

Professional Services

CDNetworks offers industry-leading professional services that helps customers to get the most from their investment and helps to minimize the intricacy of the services and support planning process. By utilizing CDNetworks experts and our professional services, we proactively help customers manage their solutions to drive value and enhance success. While our solutions are engineered to be self-serviceable, our professional services are designed to enable real impact by enhancing subject-matter expertise when customers actually need a hand. Our Technical Account Management (TAM) team can free up your headcount so you can focus on your core business while ensuring that you continue to deliver an optimal user experience. Professional services are available for security, web optimization, live event support, and migrations.

Call Us

For more information about professional services please call: US and Canada: 1 877 937 4236 or UK/EMEA: +44 203 514 7501

Key Benefits of CDNetworks Professional Services:

Gain a competitive edge on your competition with high-value technology consulting delivered by a Technical Advisor.

Keep your solution(s) always tuned and optimized.

Get expedited help – 24/7 fast response to issues.

Off-load ownership and fulfilment of your projects to a specialized team.

Reduce problem recurrence through personalized preventive support delivered by a strategic support contact.

We provide a streamlined process that connects you to senior-level Technical Support Engineers with specialized experience supporting CDN environments. Your technical issues receive preferential attention and rapid escalation at CDNetworks.

We provide industry-leading technical guidance, shared trends, know-how, and best practices gained by working with other successful online businesses.

We provide industry-leading technical guidance, shared trends, know-how, and best practices gained by working with other successful online businesses.

We provide ongoing configuration guidance to assist you in updating and optimizing your CDNetworks configurations.