With CDNetworks Premium Support, we provide you with a dedicated Technical Account Manager and a dedicated member of the Service Delivery team, in addition to your Customer Success Manager (CSM), to guide you through CDNetworks' technology platform, solutions and services. Our Technical Account Managers are seasoned staff with experience and skills in managing complexity across global entities and tackling major IT transformation initiatives.
We deliver ongoing configuration assistance to assist you in updating and optimising your CDNetworks configurations. We also set up new basic configurations, add additional properties to existing configuration, as well as change caching, TTL, or indirect rules. Furthermore, CDNetworks performs configuration cleanup, can update your SSL certificate, as well as provide recommendations on the utilisation of advanced features of CDNetworks products and service
Provide technical guidance, share trends, know-how, and best practices gained by working with other successful online businesses.
Engage with key stakeholders to review key operational and technical aspects of your CDNetworks-related projects
TAM Business Review (Quarterly, Face-to-Face)
Define internal customer success metrics for the business
Service performance reviews, including usage, performance and improvement areas (Monthly, Face-to-Face)
Coordination of CDNetworks issue management, escalation and resolution