At CDNetworks, we offer technical support to our customers 24 hours a day, 7 days a week. We specialise in high-performance, always-on services, where our fully-qualified support engineers will provide you with the support and reliability you need to ensure your mission-critical web content and applications are always up and running.
There are a number of ways we provide you with customer support services. Our Support Portal allows you to access reports, track tickets or request further support. Our Customer Success Management ensures you always have a dedicated CDNetworks representative as your main point of contact, while our Premium Support means that you have full technical support for your service throughout your agreement with CDNetworks.
Support can be accessed 24/7 in three ways:
CDNetworks provided valuable support and technical know-how throughout this high-stakes project.
Its experts helped us get the most out of the content delivery networks we are now using
As always, very good service and high level competence from the support team.
CDNetworks has provided us with phenomenal support from day one. The team is quick to respond and
consistently gives valuable recommendations on how we can improve our service. With CDNetworks we are confident that our website will perform optimally throughout the world.
Very prompt and nice service. Thank you!
CDNetworks has been providing prompt and precise support right from the start and they continue to do so. With their technical expertise at hand, we successfully achieved our goals and continue to make the best out of their CDN and acceleration services.
Our Support Portal allows customers to manage their CDNetworks service and support from one easy-to-use, customisable dashboard:
Each and every customer is assigned a dedicated Customer Success Manager, who will act as your main point of contact and will ensure you always receive the service you need. Along with Customer Support Engineers , our Customer Support Managers will take full responsibility for your service throughout your agreement with CDNetworks.
We don’t use a quota system for our Customer Support Managers, which means that unlike other companies, we are dedicated to ensuring you receive exceptional service and support.