At CDNetworks, we offer technical support to our customers 24 hours a day, 7 days a week. We specialise in high-performance, always-on services, where our fully-qualified support engineers will provide you with the support and reliability you need to ensure your mission-critical web content and applications are always up and running.
There are a number of ways we provide you with customer support services. Our Support Portal allows you to access reports, track tickets or request further support. Our Customer Success Management ensures you always have a dedicated CDNetworks representative as your main point of contact, while our Premium Support means that you have full technical support for your service throughout your agreement with CDNetworks.
Support can be accessed 24/7 in three ways:
“Qoo10 selected CDNetworks to provide content acceleration and dynamic Web acceleration to improve its Web performance across the operating countries. With growth and expansion plans across multiple Asian countries, choosing a CDN solution such as CDNetworks appeared as an obvious choice considering its strong expertise in the region with services in Southeast Asia-including China, which is the most important consideration for Southeast Asian online shopping participants.”
“CDNetworks provided valuable support and technical know-how throughout this high-stakes project. Its experts helped us get the most out of the content delivery networks we are now using.”
“We greatly appreciate the assistance by KDDI representatives in the ICP license registration. Besides, the representatives from KDDI are highly knowledgeable with the regulatory environment in China and are flexible with our requests. We were able to quickly and smoothly set our site functioning with their prompt assistance.”
“Seamless website service was very important when entering the market in China as it has a poor Internet environment. CDNetworks addressed all our concerns with its excellent service communication and reasonable price”
Bang & Olufsen
“CDNetworks had a global presence with local people, expertise and infrastructure inside China,” says Soby. “Once we reviewed their performance test results in China and several other target markets, the choice became obvious.”
Our Support Portal allows customers to manage their CDNetworks service and support from one easy-to-use, customisable dashboard:
Each and every customer is assigned a dedicated Customer Success Manager, who will act as your main point of contact and will ensure you always receive the service you need. Along with Customer Support Engineers , our Customer Support Managers will take full responsibility for your service throughout your agreement with CDNetworks.
We don’t use a quota system for our Customer Support Managers, which means that unlike other companies, we are dedicated to ensuring you receive exceptional service and support.