CDNetworks Careers

Security & Service Delivery Engineer

Security & Service Delivery Engineer

Position Title
Security & Service Delivery Engineer, USA
Reports To
Manager - Service Delivery Engineering
Office Locations
Campbell, CA
(Local candidates only. Relocation is not available for this role.)

POSITION OVERVIEW

CDNetworks seeks a Security & Service Delivery Engineer to join our Technical Operations Team in deploying, CDN and Cloud Security operating and troubleshooting content delivery products and services on a global scale. Successful candidates will have solid experience with service application configuration, operation, and hands-on troubleshooting and communication skills, with the desire to employ these in a fast-paced, dynamic, 24×7 enterprise environment resulting in a world-class customer experience.

RESPONSIBILITIES

  • Day-to-day configuration and deployment of applications for a content delivery service (content delivery network [CDN]) and cloud security service to meet customer requirements.
  • Provide excellent Tier 2 responsiveness and support, working with Customer Support Engineers (CSE’s) [SOC] staff and network engineers to resolve customer issues quickly.
  • Assist in developing process and tools to launch new services and improve existing ones.
  • Perform scripting as needed to improve productivity and troubleshooting tools.
  • “WOW!” our customers with superior support and issue handling.

QUALIFICATIONS REQUIRED

Required…

  • BS in Computer Science or equivalent experience in a related field.
  • 5+ years of experience in related functions involving technical service or directly supporting customers.
  • Strong technical skills/knowledge spanning enterprise infrastructure, enterprise software, and Internet protocols.
  • Proficiency in deploying, monitoring, and maintaining distributed software applications.
  • Working understanding of software application procedures (particularly SaaS) and computer networks.
  • Solid, working experience with Linux.

Must possess one of the below:

  • Experience in CDN technologies/services and/or Cloud Security technologies/services.
  • Working knowledge of DNS and web caching services.

Preferred skills and experience:

  • Software package installation experience.
  • Knowledge of scripting (shell, Python, Perl, etc.).
  • Familiarity with XML-based configurations.

ATTRIBUTES FOR SUCCESS

  • Motivated self-starter who can work well with minimal supervision.
  • Strong communication skills (verbal and written).

APPLICATION PROCESS

CLICK HERE TO APPLY

(Principals only. No third party vendor applications or submissions will be accepted.)

 

ABOUT CDNETWORKS

CDNetworks enables Global Cloud Acceleration. Our mission is to transform the internet into a secure, reliable, scalable and high performing Application Delivery Network. CDNetworks’ unique position as the only multinational CDN with expertise and infrastructure in China, Russia and other emerging markets, enables us to be trusted partners in local markets, while serving as foremost experts on extending into global markets. Accelerating more than 40,000 global websites and cloud services over our 140 PoPs, CDNetworks serves its e-business customers across industries like finance, travel, eCommerce, learning management, high tech, manufacturing and media. CDNetworks has been serving its enterprise customers for more than 15 years, and has offices in the U.S., Korea, China, Japan, Singapore and the UK. For more information, please visit: www.cdnetworks.com.